Refund policy

Refund Eligibility:

  1. Custom and Personalized Items: Due to the unique nature of custom and personalized jewelry, these items are non-refundable and non-exchangeable. This includes items with engravings, special orders, and custom designs.

  2. Standard Items: For non-custom, regularly priced items, refunds are available under the following conditions:

    • The item must be returned within 30 days of delivery.
    • The item must be unused, unworn, and in its original condition, including all packaging, certificates, and accessories.
    • Proof of purchase must be provided at the time of return.

Refund Process:

  1. Return Authorization: All returns require prior authorization. Please contact our customer service team  to initiate a return and receive a Return Authorization Number (RAN).
  2. Return Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service with insurance, as we are not responsible for lost or damaged items during return transit.
  3. Inspection and Approval: Once we receive the returned item, our quality control team will inspect it to ensure it meets our return criteria. Upon approval, the refund will be processed.
  4. Refund Method: Refunds will be issued in the original form of payment, minus any applicable restocking fees (up to 15% of the purchase price). Shipping costs are non-refundable.

Exchanges:

We offer exchanges for items of equal or greater value, subject to availability. Exchange requests must be made within 30 days of delivery and follow the same conditions as the refund policy.

Warranty:

All our jewelry comes with a limited warranty against manufacturing defects. This warranty does not cover wear and tear, accidental damage, or misuse.

We appreciate your understanding and cooperation in adhering to our refund policy. Our goal is to provide you with beautiful jewelry and excellent service, and we are here to assist you with any questions or concerns you may have.